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3.10 | AOD TELEPHONE COUNSELLING - Foundational concepts and skills

 

MODULE NAME:Foundational concepts and skills
 
MODULE CODE:L3.10 -1/2
 
COURSE NAME:AOD TELEPHONE COUNSELLING
 
LEARNING LEVEL:Level 3 - AOD Treatment Specific Practice
 
TARGET AUDIENCE:Workers in AOD specific roles and settings
 
MODULE TYPE:Elective
MODULE AIM:The aim of this module is to orient counsellors and other health and welfare professionals to foundational AOD telephone counselling concepts, knowledge and skills.
LEARNING OUTCOMES:

By the end of this module, learners will be able to:

  • Understand the evidence-base, benefits and challenges of providing AOD counselling and brief interventions over the telephone.
  • Understand the range of practical, technical and logistical considerations and requirements in order to successfully deliver telephone based services.
  • Develop knowledge and skills specific to the delivery of telephone-based counselling, including core micro-counselling techniques, and how to wrap up a call.
  • Recognise special considerations required when working with specific population groups.
  • Understand the importance of supervision and worker self-care.
LENGTH:45 minutes
CPD:This module is not accredited for CPD points with any professional association.
 
ACKNOWLEDGEMENTS:This AOD Telephone Counselling module has been developed as a collaboration between The National Centre for Clinical Research on Emerging Drugs (NCCRED), Adis 24/7 Alcohol & Drug Support, Queensland, and Insight.  
LAST UPDATED:April 2022