|MODULE CODE:||L3.10 -2/2|
|COURSE NAME:||AOD TELEPHONE COUNSELLING|
|LEARNING LEVEL:||Level 3 - AOD Treatment Specific Practice|
|TARGET AUDIENCE:||All telephone-based counsellors working in AOD settings|
The aim of this module is to assist workers to develop strategies for managing complex calls when providing telephone-based counselling.
By the end of this module, learners will be able to:
- Recognise and be able to use a range of practical grounding and mindfulness-based activities when supporting talkative, distressed and/or dysregulated callers.
- Identify key considerations when managing risk and safety.
- Develop strategies and techniques for responding to a range of complex presentations including callers who have suicidal ideation, are intoxicated, experiencing withdrawal or displaying aggression, as well as sexualised and hoax calls.
- Understand, recognise and manage the counselling phenomena of transference and counter-transference in the context of telephone counselling.
|CPD:||This module is not accredited for CPD points with any professional association.|
This AOD Telephone Counselling module has been developed as a collaboration between The National Centre for Clinical Research on Emerging Drugs (NCCRED), Adis 24/7 Alcohol & Drug Support, Queensland, and Insight.
|LAST UPDATED:||April 2022|