Consumer Participation Audit Tool

This tool was produced by NADA for their member organisations in NSW to assist them to gauge where they are currently situated in relation to consumer participation in service delivery, policy and program development, access and equity, as well as capacity building.

NADA would like to acknowledge that this tool is designed to provide organisations opportunities to reflect upon their own practice in supporting inclusion, person-centred care, and participation. The tool cannot incorporate every aspect of participation and engagement, it is a starting point. Only when these practices are fully supported by organisations, including incorporation of inclusive practice values and principles throughout the organisation’s structure – including sufficient resource allocation – can consumer participation be embedded into organisational culture. 

Consumer participation audit tool – NADA