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3.05 | AOD TELEPHONE COUNSELLING - Foundational concepts and skills

 

MODULE NAME:Foundational concepts and skills
 
MODULE CODE:L3.5 -1/2
COURSE NAME:AOD TELEPHONE COUNSELLING 
LEARNING LEVEL:Level 3 - AOD Treatment Specific Practice 
TARGET AUDIENCE:Workers in AOD specific roles and settings 
MODULE TYPE:Elective
MODULE AIM:The aim of this module is to orient counsellors and other health and welfare professionals to foundational AOD telephone counselling concepts, knowledge and skills.
LEARNING OUTCOMES:

By the end of this module, learners will be able to:

  • Understand the evidence-base, benefits and challenges of providing AOD counselling and brief interventions over the telephone.
  • Understand the range of practical, technical and logistical considerations and requirements in order to successfully deliver telephone based services.
  • Develop knowledge and skills specific to the delivery of telephone-based counselling, including core micro-counselling techniques, and how to wrap up a call.
  • Recognise special considerations required when working with specific population groups.
  • Understand the importance of supervision and worker self-care.
LENGTH:45 minutes
CPD:Participation in this activity may contribute to CPD. A Statement of Completion will be issued on completion of this module. 
ACKNOWLEDGEMENTS:This AOD Telephone Counselling module has been developed as a collaboration between The National Centre for Clinical Research on Emerging Drugs (NCCRED), Adis 24/7 Alcohol & Drug Support, Queensland, and Insight.  
REFERENCE LIST:The full reference list for this module is available on request.  
SUGGESTED CITATION:Insight Centre for AOD Training and Workforce Development. AOD telephone counselling: Foundaitonal concepted and skills. Brisbane: Queensland Health; 2024. Available from: https://insight.qld.edu.au/training/elearning 
COPYRIGHT INFORMATION:This resource is licensed under Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0). This license requires that reusers give credit to the creator. It allows reusers to copy and distribute the material in any medium or format in unadapted form only, even for commercial purposes.
LAST UPDATED:October 2024