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3.03 | PRESCRIBER AND DISPENSER TRAINING - Effective communication: pharmacists

 

MODULE NAME:Effective communication: pharmacists
MODULE CODE:L3.3 - 9
COURSE NAME:PRESCRIBER AND DISPENSER TRAINING
LEARNING LEVEL:Level 3 - AOD Treatment Specific Practice
TARGET AUDIENCE:All dispensers.
MODULE TYPE:Elective
MODULE AIM:

Completion of this module will enable practitioners to manage the challenges of having honest conversations with both their patients as well as with prescribers.

This module provides participants with a theoretical understanding of how to engage in challenging conversations and avert communication breakdown through implementing micro-counselling skills. It will also provide examples of applying these skills to having conversations with medical practitioners.

LEARNING OUTCOMES:

By the end of this module, learners will be able to:

  • Identify skills that are paramount in the practice of de-escalation.
  • Recognise and employ strategies to support saying no.
  • Demonstrate knowledge and confidence in addressing the topics of dependence, tolerance and deprescribing with the patient.
  • Articulate strategies for engaging in potentially difficult conversations with prescribers about concerns with medicines.  
  • Identify next steps if concern is present about a prescription and an agreement cannot be reached with the prescriber.  
LENGTH:1 hour
CPD:This module is accredited for 1 hour of Group 1 CPD (or 1 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan which can be converted to 1 hour of Group 2 CPD (or 2 CPD credits) upon successful completion of relevant assessment activities with APC. Please refer to your Statement of Completion for full details.
ACKNOWLEDGEMENTS:QScript Learning was funded by the Prevention Division within the Queensland State Government’s Department of Health.  
REFERENCE LIST:Available here
LAST UPDATED:February 2023