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4.03 | PRESCRIBER AND DISPENSER TRAINING - Effective communication: pharmacists

eLEARNING SERIESPRESCRIBER AND DISPENSER TRAINING
MODULE NAMEEffective communication: pharmacists
MODULE NUMBERModule 9 of 11
LEARNING LEVELLevel 4 – AOD Treatment Specific
TARGET AUDIENCEAll dispensers.
MODULE AIM

Completion of this module will enable practitioners to manage the challenges of having honest conversations with both their patients as well as with prescribers.

This module provides participants with a theoretical understanding of how to engage in challenging conversations and avert communication breakdown through implementing micro-counselling skills. It will also provide examples of applying these skills to having conversations with medical practitioners.

LEARNING OUTCOMES

By the end of this module, learners will be able to:

  • identify skills that are paramount in the practice of de-escalation
  • recognise and employ strategies to support saying no
  • demonstrate knowledge and confidence in addressing the topics of dependence, tolerance and deprescribing with the patient
  • articulate strategies for engaging in potentially difficult conversations with prescribers about concerns with medicines  
  • identify next steps if concern is present about a prescription and an agreement cannot be reached with the prescriber.  
LENGTH1 hour
CPDParticipation in this activity may contribute to CPD. A Statement of Completion will be issued on completion of this module. 
REFERENCE LISTAvailable here
SUGGESTED CITATIONInsight: Centre for AOD Training and Workforce Development. Prescriber and dispenser training: Effective communication: pharmacists. Brisbane: Queensland Health; 2025. Available from: https://insight.qld.edu.au/training/elearning
COPYRIGHT INFORMATIONThis resource is licensed under Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0). This license requires that reusers give credit to the creator. It allows reusers to copy and distribute the material in any medium or format in unadapted form only, even for commercial purposes.
ACKNOWLEDGEMENTSQScript Learning was funded by the Prevention Division within the Queensland State Government’s Department of Health.  
LAST UPDATEDMay 2023
REVIEW AND FEEDBACKAs part of our commitment to continuous quality improvement our eLearning modules undergo a minor review every 2 years, and a major review every 4 years. All evaluation responses are carefully considered during these reviews.  If you have significant or urgent feedback, we encourage you to email us directly at insight@health.qld.gov.au