eLearning
| MODULE NAME: | Recognising and responding in challenging interactions |
|---|---|
| MODULE CODE: | L2.1 - 3/3 |
| COURSE NAME: | COUNSELLING SKILLS |
| LEARNING LEVEL: | Level 2 - Core AOD Skills |
| TARGET AUDIENCE: | All AOD and Mental Health and SEWB Workers. |
| MODULE TYPE: | Core |
| MODULE AIM: | This module aims to equip workers with skills to prevent, recognise, and respond to distress that may escalate into confrontation or aggression, using trauma-informed and person-centred approaches. |
| LEARNING OUTCOMES: | At the end of this module, workers will be able to: • identify early signs of distress that may lead to conflict or aggression • identify key personal, environmental and interpersonal factors that influence behaviour • use evidence-informed de-escalation techniques • apply strategies for personal safety, self-care, and team collaboration following challenging incidents. |
| LENGTH: | 45 minutes |
| CPD: | Participation in this activity may contribute to CPD. A Statement of Completion will be issued on completion of this module. |
| REFERENCE LIST: | The full reference list for this module is available on request. |
| SUGGESTED CITATION: | Insight: Centre for AOD Training and Workforce Development. Counselling skills: Recognising and responding in challenging interactions. Brisbane: Queensland Health; 2025. Available from: https://insight.qld.edu.au/training/elearning |
| COPYRIGHT INFORMATION: | This resource is licensed under Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0). This license requires that reusers give credit to the creator. It allows reusers to copy and distribute the material in any medium or format in unadapted form only, even for commercial purposes. |
| LAST UPDATED: | April 2025 |
| REVIEW AND FEEDBACK: | As part of our commitment to continuous quality improvement our eLearning modules undergo a minor review every 2 years, and a major review every 4 years. All evaluation responses are carefully considered during these reviews. If you have significant or urgent feedback, we encourage you to email us directly at insight@health.qld.gov.au |